Testing Your Customer’s Patience – The Results from Better Plates

Cut parts ready for dispatchI was talking to a couple of customers this week and they were both asking me about testing of steel plates.

The first was asking about HIC testing of some A516 70. We don’t do HIC testing, and I’ll tell you why in a minute.

As a favour to the engineer I checked with some friends on the cost with SGS and it was $2000 dollars plus per test sample. That was a big ouch – and because the plates were from different heats the cost rapidly escalated.

Why we don’t do the HIC test on stock plates

The small reason why we don’t do HIC testing is that all of the plates we sell for HIC use are already tested.

The middle reason is that Dillinger made a decision years ago that they would design the production process to make HIC plates specifically; Having a custom designed plant to make HIC plates gives amazing quality and reliability in the plates.

The final reason is that we like happy customers. Plates designed to be HIC plates are rejected far less often by QA at our customers premises and by their customer’s inspectors. So we sell HIC plates because a quality plates often saves significant money and time – compared to a A516 70 plate that is tested at either the mill or later.

Better plates save testing costs

The other customer wanted some S355 plate with additional impact testing. The plates we sold him already had it as standard. So we saved him several hundred dollars per plate because we offered a better quality plate.

These two stories cut to the heart of what we offer our customers: High quality plates that you can rely on.

When you buy a plate from us you aren’t just buying the steel.

You are buying confidencereliability and time and giving those same things to your customer.

You have the confidence that our plates have a much higher acceptance rate.

You have the reliability that there will be far fewer production delays and issues.

And you have the time that isn’t lost due to rejects and is gained from improved weldability and machining.

I’d like to say it’s perfect. It’s not – but on a statistical basis better plates are worth every penny that you spend on them

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